IOA’s Heath Ritenour Highlights New Additions to Staff, Prepares for Future Growth

Insurance Office of America (IOA) is a full-service insurance agency that has been serving the community since 1988. Co-founded by John and Valli Ritenour, IOA is one of the fastest-growing agencies in the United States, led in large part by the work of Chairman and CEO Heath Ritenour.

Ranked 11th on the Top 50 Commercial Lines Agencies list from Insurance Journal, let’s take a closer look at some of the big moves being made at IOA.

Growing Telecommunications Team

Already a valued member of the communications industry, Brewer brings more than 14 years of experience to IOA. Having worked alongside telecoms tower construction companies, focusing on risk and compliance, Brewer is a uniquely qualified addition to the team as she endeavors to assist both clients and colleagues in compliance coaching, training, operational efficiencies, and safety.

Bruce Eades is a regional president for IOA and USA Telecom Insurance Services president. Eades was effusive in his praise of Brewer’s addition, saying, “With her extensive background and enthusiasm for clients, she is a great fit.”

One of the leading goals Brewer will look to accomplish is her continued efforts to improve industry safety and compliance. IOA Regional President Bruce Eades said of Brewer’s work, “We’re looking forward to Stephanie applying her in-depth knowledge of contract compliance, subcontractor management, risk management, and safety compliance.”

In addition to her direct industry experience, Brewer also serves as chair of the advisory board for the Telecommunications Industry Registered Apprenticeship Program (TIRAP). Additionally, Brewer has experience on the National Wireless Safety Alliance Task Force and Written Exam Management Committee.

Jeffrey Moxley Introduced by IOA

IOA Chairman and CEO Heath Ritenour said of Moxley, “Jeff’s years of experience in the space will add to our already knowledgeable employee benefits team.”

Prior to joining the IOA team, Moxley spent time serving as the vice president of employee benefits at Acrisure. With more than 17 years of experience working with and advising best-in-class companies on benefits and employee retention, Moxley comes to the IOA team with qualifications and a reputation preceding him.

Moxley said of his decision to join Insurance Office of America, “Our team’s culture and knowledge of emerging markets have prepared us to lead our clients to more sustainable benefits programs.”

Prior to joining the professional workforce, Jeff Moxley attended Florida State University, where he garnered both his Bachelor of Science and his Master of Science degrees. Committed to utilizing his education to ease business, Moxley is more than prepared for what’s ahead of him. Moxley stated, “I’m excited to join the IOA team as we expand our presence in the north Florida and south Georgia regions.”

About Heath Ritenour

A family-founded business, Heath was taught the ins and outs of the industry by his father, then-Chairman and CEO John Ritenour. Despite the path that had been laid out before him, Heath was reluctant to pursue it. It wasn’t until Heath worked as an intern at IOA that he would see the potential for change that he could bring to the institution.

During his time as an intern, Heath Ritenour paid special attention to the agents working throughout the company and their strong ethics. By observing the industry as a whole, Heath came to realize that some brokers were more focused on upselling and pushing numbers higher. He saw that, like his dad, he could bring excellence to the customer experience well beyond that of those who were focused on the transaction and not the relationship.

Not a Simple Journey

Despite his success, rejection was never easy to process. Instead of wallowing in doubt or pity, Heath decided to focus on the idea of next, next, next. When he quit worrying about rejection, Heath Ritenour watched as his rejection rate was reduced and his placement in the company rose. Before long, Heath’s father was ready to retire and there was only one person for the job.

Heath asked himself, “If not you, then who?”

Becoming the CEO

After becoming the CEO, Heath Ritenour was diagnosed with cancer. Fortunately for all parties involved, the cancer was diagnosed early, and he had time to undergo chemotherapy. For a while, the CEO struggled with whether or not to share his journey. Heath said, “Who wants to talk about cancer?”

Eventually, Heath Ritenour shared his journey with his team, helping three others detect cancer early due to his letter. While the road to recovery was difficult to navigate, Heath would find a rekindled passion for life.

About Insurance Office of America

At the time of this writing, IOA has more than 1,300 team members, spread across over 60 branches. With more than 80,000 clients and $238 million in revenue, the leadership of Chairman and CEO Heath Ritenour has been essential to IOA’s continued success.

Originally published at

Heath Ritenour is the CEO and Chairman of Insurance Office of America (IOA).